Effective Date: October, 13th 2023
- Who are we
RedPlus is a money remittance and currency exchange company based in Panama. We are committed to safeguarding your privacy and the security of your personal data. This privacy policy aims to inform you of how we collect, use, and protect your personal data in accordance with the current regulations of the Superintendency of Banks of Panama, the Financial Analysis Unit, and the Ministry of Commerce and Industry. - What data we might collect
To provide you with our services, we may collect the following types of personal data:- Personal identification information, such as your name, address, date of birth, and identification number.
- Contact information, including your email address, phone number, and address.
- Financial information, such as banking and transaction data.
- Identity verification information, such as copies of identification documents.
- Do you have to provide information and, if so, why?
The provision of certain personal information is necessary to fulfill our legal obligations and provide you with our money remittance and currency exchange services. Without this information, we may not be able to complete your transactions or comply with applicable regulations. - Protection Regulations
RedPlus is committed to protecting your personal data and complies with all current regulations from the Superintendency of Banks of Panama, the Financial Analysis Unit, and the Ministry of Commerce and Industry to ensure the security and confidentiality of your information. - How do we protect your data?
We use appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This includes data encryption, restricted access for authorized employees, and the implementation of information security policies. - How long do we retain your data?
We retain your personal data for the time necessary to fulfill our legal obligations and provide you with our services. Once they are no longer required, your data will be securely deleted or anonymized. - Who might we share your data with?
We may share your personal data with third parties, such as financial institutions and regulators, when necessary to comply with legal and regulatory obligations. We will not sell, rent, or disclose your data to third parties for commercial purposes without your consent. - Your rights
You have rights related to your personal data, including the right to access, correct, delete, limit processing, and object to processing. To exercise your rights, please contact us using the contact information provided below. - Cookies policy
We use cookies and similar technologies on our website to enhance your experience. Please refer to our Cookies Policy for detailed information on their use and how you can manage your cookie preferences. - Changes in privacy policy
We reserve the right to update this privacy policy at any time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other communication channels. - Contact details
If you have any questions or concerns related to this privacy policy or the handling of your personal data, please do not hesitate to contact us through the following means:- Address: Multiplaza Pacific Mall, Área Bancaria del Tercer Piso. Ciudad de Panamá, República de Panamá.
- Email: info@gruporedplus.com
- Phone: +507 391-1646
We appreciate your trust in RedPlus and are committed to protecting your privacy and personal data in accordance with the applicable laws and regulations in Panama.